JustFab.com: Not So Fab After All

As a millennial, I consider myself worldly wise when it comes to Internet scams. I never buy anything on eBay that ships from China, I double check any Amazon marketplace purchases I make and Google the heck out of reviews before purchasing any tech refurbs.

But last October I succumbed to JustFab.com. Apparently, the chink in my armor was personal recommendations. My aunt recommended it to my mom who recommended it to me. Basically, it’s a subscription-based shoes and accessories site along the lines of Audible.com. Your subscription fee of $39.95/month gives you a credit to purchase anything on the site that’s $39.95 or less. Your introductory purchase is $19.95. (They just changed it to 20% off.)

I was about to head for the hills but then I saw this: “If you you’re not ready to make a purchase, simply Skip The Month by the 5th and you will not be charged. Skip as many months as you’d like.”  That sounded pretty good. It definitely seemed like it was a new business model. I figured it was a source for cheap shoes, probably a bit above Payless. But I was broke and really wanted a new pair of boots, so what’s the harm?

I found some cute boots with great reviews for both comfort and quality. The site told me that 96% of the community recommended them! Thus assured, I placed my initial order and waited for them to arrive. They arrived packed in a cute pink and black box and nestled in hot pink tissue paper. From first glance they looked a bit cheap. The color was not what I expected, but, hey, it’s only $19.95! Then I slipped them on. OMG. Cardboard is more comfortable. The boots were simultaneously too big and too small. They actually hurt just to wear around in the apartment. Oh well, I thought. Back they go. Thus, I began my journey down the black hole that is JustFab.com. All promotional purchases are final sale. This includes the initial $19.95 pair. I began to look through the site and I realized that a lot of the merchandise is actually coded as promotional. Not even eligible for site credit, just final sale.

How did I miss this? Well, simply because it wasn’t on my radar. It’s so out of the ordinary to not allow returns. I guess I also figured that there would be more disgruntled members under such a policy, but they all seemed so happy. So, being pissed off at this point, I wrote an angry review under the boots. But guess what? It was never posted to the site. I’m no stranger to companies gaming the system. Restaurants do it on Yelp all the time, but censuring out all negative comments was another unforeseen event.

I tried to cancel my membership. Despite having a link on the site that says “cancel membership,” JustFab then directs you to call them. So I did. After being on hold for 30 minutes, I hung up. I had other things to do and figured I just wouldn’t buy anything else and they wouldn’t charge me.

Unfortunately, I neglected to go to my account between the first and fifth of the month to click “skip this month,” so I was charged and received another credit.

 So far, JustFab was not technically a scam. Shady, yes, but not a scam. But then it got worse. Much worse.

Fast forward to mid-December. I have two credits for JustFab and still need new boots. For the holidays they introduced a “Luxe” line of shoes made with real leather, which promised to be a bit better. I have already sunk money into this stupid site, so I figured I might as well buy something that seemed to be better quality. Since it was their “Luxe” line, it was 2 credits plus $20 of my own. My employment situation had changed since I signed up for JabFab, I told myself that if I could find new boots for $20 I’d snag them. So I figured this could work.

I made the purchase. It included free rush shipping just in time for Christmas. I never received a confirmation email so the next day I figured I’d use their live chat function to contact them to make sure the order went through.

The live chat representative informed me that their site had been down and that my order hadn’t actually gone through. Fine, I thought, I’ll just keep my credits and forego the boots altogether.

On January 2nd, I logged on to my account and carefully clicked the “skip this month” button to make sure I didn’t get charged again. Then, I noticed that the site said I had 0 credits. That must be a mistake, I thought. The order didn’t go through, so clearly the 2 credits ($80) I used should have been refunded.

JustFab order status

But this is what my orders section looked like:

So I opened a live chat with a customer service representative and that’s when it got weird. I mean really weird. Here’s one of the best excerpts:

JustFab exchange

See Also
shopping

This continued for quite awhile until finally they just hung up on me (seriously). I did indeed manage to get one credit back into my bank account. I considered this to be a significant victory, but the other $39.95 was not to be found. I reported all of this in their customer service questionnaire after the chat. I have yet to receive any response (not that I was expecting one at this point).

I’m writing this not merely out of anger or revenge, but also as a warning. I Googled JustFab.com and there’s surprisingly little out there about them. I think many of us feel really sheepish at being taken advantage of in this way and just pretend it didn’t happen. The truth is plain, however. This is a predatory site. They will take every possible chance to rip you off, whether through procedural fine print (the skip a month process) or through blatant misconduct.

Update: Thanks for all of your support and RTs! I was able to get through to JustFab today and successfully cancel my account. 

Here are a few tips: they will always say that there’s going to be a long wait so don’t be dissuaded by that. Be very clear that you want to cancel your membership once you get on the line with a customer service rep. I had to repeat “No. I just want to cancel my membership” about 10 times. Make sure you get a confirmation number for your cancelation. They say that they will send you an email within 24 hours but we’ve had reports that on occasion they fail to do so and then dispute that you ever cancelled your account. Similarly we’ve heard that occasionally they will still “accidentally” bill you so I’ll definitely be keeping an eye on my bank account.

Here’s the rub, of course. I lost that last credit. So that’s $39.95 down the tube. But I think I’ve gotten off easy. I’d advise all of you—just do it and don’t look back. Keep bugging them until they want to get rid of you because you’re more trouble as bad press than you’re worth! Tweet them at @JustFabOnline and use the hash #JustFab to share your experiences and demand action. They will just give you platitude auto-reponses but your tweets will show up under their username for others to see and that’s the side of their company that they’d rather not show. 

Best of luck!

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 Have you been scammed through JustFab.com or another website? Tweet us @LitDarling. 

View Comments (197)
  • After waiting almost an hour online to talk to someone with their LiveChat feature (since I had been on hold for 30+ minutes through the phone), I had a very… irritating encounter. I had a return, and the email had said to wait 2-5 days to process the return to my bank account. I finally emailed them on day 13, since no return had been issued. The woman I talked to told me to “Just wait for it.” which irritated me since I’d already been waiting eight more days then they had said. I told her very clearly (then sent another email through their “Contact Me” section) that I wanted a credit card return, not a store credit. Then she ended the chat abruptly when I brought up ending my VIP membership. Guess who still has their membership and got money back as a store credit?

      • hi, i was just wondering after you canceled your account did they ever charge you again? i called twice to make sure my account was definitely canceled and if you’ve had problems with after you’ve canceled i want to know cause i will call again

  • I only ever hear bad stories about justfab etc. anywhere that basically makes you pay upfront rubs me the wrong way and they’re marketing with youtubers bugs me.

    They’re shady and I’m glad you brought this to people’s attention

  • It’s probably worth mentioning that Adam Goldenberg, JustFab’s CEO, was recently named in a Federal Trade Commission (FTC) action as part of a crack down on deceptive weight loss campaigns. Goldenberg is a co-founder of Intelligent Beauty, the holding company for Sensa Products, which sells a powder that ostensibly makes people feel fuller more quickly. According to the FCC, Sensa used fraudulent clinical studies to support its claims. http://www.labusinessjournal.com/news/2014/jan/08/justfabs-chief-named-ftc-action2 and http://abcnews.go.com/Business/wireStory/feds-crackdown-bogus-weight-loss-aids-21449078.

  • If you were charged for something you didn’t receive, and you used a credit card, you might look into filing a chargeback. Basically call the credit card company and tell them you were charged for something and didn’t receive it, scam, blah blah, and they should be able to reverse the charge.

    • Unfortunately with JustFab it’s not that simple. You pay a fee to get monthly credits which you then use to purchase merchandise. The item wasn’t received but the credits weren’t returned. As I said, THAT’S where it goes from being simply sketchy to an outright scam. Responses to this article on social media outlets is demonstrating that I am not alone in this experience. This is a ruse that they commonly employ.

      • They aren’t much better in the UK! I accidently signed up to their ‘VIP’ account which I presume is what you were explaining. There was absolutely nothing to say about the £35 monthly charge when you sign up; luckily I read the fine print on the confirmation email and got straight on the phone to cancel this account. The shoes didnt fit, so I am in the process of exchanging them for a larger size but the people on the phone are useless and I am no longer bothering to email them as their ‘customer service’ team never reply. Absolutely awful website and like you said, there is no where on the internet (apart from here) where people are saying bad things- smells fishy to me!

    • Unfortunately the only way to cancel is by calling them and they are notorious for not answering- minimum wait time is 30 minutes. (see comment below)

  • oh gawdddd, I keep skipping months and procrastinating canceling my membership. I guess I better get on the process :( Will keep y’all posted

  • I skipped my month AND called to cancel with confirmation. They charged me anyways as credits to use on their account. Did the exact same thing to my coworker. Wouldnt let me speak to a manager simply said “dispute it with your bank, nothing we can do, yadda yadda yadda”. I regret ever signing up for JustFab

    • Yep. I feel so powerless. Hence my taking to social media and LD to spread the word. They actually just blocked me from commenting on their Facebook Page after I started to respond and post this article to people complaining in their comments section.

      • JustFab – a site to avoid! It was not made clear to me before checkout that a regular payment of £35 will be taken from my paypal account. PayPal will not honour my request for a refund as “I agreed to the terms when signed up”. There are TnCs at the very bottom of the website in extremely tiny writing. Plus, JustFab will not refund me the money! what company doesnt refund within 27 days? totally against my statutory rights. Avoid, avoid, avoid.

  • Did you try and contact by phone or live chat again? I had this happen where the rep was not understanding so I tried Live Chat again later and got it resolved. I clearly see that the rep was not understanding. Credit is immediately applied to the order. If a credit card was used then you would see a pending on the bank account. So if they credits did not go back into your account than that is a system issue and JustFab should correct it. I have been a member for over two years and never been charged a fee I have always skipped. I have never been scammed and don’t believe they are out to get you. It is a subscription site but they do have the option of doing a one time purchase you just won’t get the discounts. When I first signed up for JustFab I read everything I could about the site including terms, FAQs, and reviews before I made a decision. I hope that everything works out for you. I know by my comments that you are going to say I must work for JustFab and I don’t work for them. I am just sharing my experience.

  • OMG, their customer service is rubbish . Read where she tried to be smart and then asked ”’is there anything i could assist you with” . Avoiding the questions you asked.

    • Yep! And this is just an excerpt from the full transcript. The rep finally exited the chat encouraging me to check out JustFab’s YouTube channel!
      Their Twitter handle does the same thing. I really think it’s automated in some way.

    • Yep! There was even an attempt at a class action lawsuit against them a little while ago. I think a problem is that when you’re first looking for info about something that’s not the google term that first comes to mind! They do a good job going after the impulse buy market.

  • I signed up for JustFab in December to order a pair of bridesmaids shoes. Sounded like a great deal because they would only be $19.95. I failed to read all the fine print and discovered a $39.95 charge from them in January. I went back to their site, scoured all the fine print and found that the monthly charge is part of their service (unless you remember to skip a month in their short 4-day window). There’s an option online to cancel your membership so I did that and just took the initial $40 charge as my fault for not paying attention.

    Welp, now it’s February and I have another charge. I called them right away, told them I cancelled my account online last month and they said that yes you can do that online BUT you still have to call. How shady is that?! Horrible business practice. So “Daniel” with customer service says they will refund my money but it will take 3-5 business days *insert eye roll* and once that happens I still have to call back to cancel my account. So wrong and a horrible way for business to be run. I’ll be sure to find every place I can to warn others about their shady practices. Now I’m terrified for my bank account and just might call my bank when and IF they give me my money back and get a new card because of all of this. So wrong.

    • Thanks so much for sharing this story. Sounds like you had the same type of experience I had! They are totally a predatory company and my hope is that at some point they step over the line and can be brought to justice.

      • They have taken money off my card twice already this month even though I’ve always skipped before the 5th. I regret ever buying shoes from this place.

  • Got my experience with Just Fab today! Never will I ever go back to them. They put me in a negative balance on my bank account. I called and canceled my account, but the dumb customer rep kept trying to keep me as a so called “VIP Member”. I don’t understand where she did not understand me when I said I no longer wanted to be a member anymore. Yes I’m mad!! >:/ … They just better take my account off and yes tomorrow I will be going to the bank and changing my card. The little $39.95 that they made off of me, they can keep that.

  • I used a gift card, signed up for their service in order to get the discount and not have them charge my bank thus scamming the scammers. There is nothing they can take and if I want I can just use another gift card all you have to do is put “gift recipient” as the first and last name.

  • Something similar happened to me with Fabletics. I signed up for a free membership and got a promotional outfit for a fraction of the cost. Received my package (yoga capris, a sports bra, and a top) in a surprising quick time. And the quality was vey good. A month later, I’m randomly checking my bank account and see that they have charged me a $50 monthly VIP membership that I never asked for. It took 3 phone calls, 40+ min, and an argument with customer service and a supervisor to cancel that membership and get my $50 back.

  • I actually just signed up for this and placed an order…decided to google it, and found your post. I called right away to cancel. I actually wasn’t on hold for very long, and I only had to tell the woman 5 times that I wanted to still cancel. I’ve got my confirmation number, so hopefully I’ll get that email tomorrow morning…thanks for this.

  • This is a great article and a perfect example of what Just Fab is doing! I was a victim myself and it is horrible. I have used this blog to help explain to others why Just Fab is a scam. I even made a Facebook page dedicated to to the cause. I would really appreciate it if anyone reading this would like the page and post their experience. I created the page to warn others and to prevent future victims! This is a real problem, as they are getting away with fraud! Please check out the page at: https://www.facebook.com/JustFaborJustFraud

    If the link does not work, simply type in “Just Fab or Just Fraud” on Facebook!

    Thank you for this article and thank you to anyone taking the time to read this! Now lets come together and stop JustFab!!

    -Courtney

  • AGREED HORRIBLE EXPERIENCE!! I bought two pairs of shoes (and signed up for the VIP experience) after recieveing them and seeing how ugly they were in person (nothing like the pictures) I tried to return them and revoke my VIP membership only to find out that there is a 6$ restocking fee PER PAIR OF SHOES (thats 12$ for a 40$ purchase). So I decided to exchange them because it made at least a little bit more sense. I called 3 times because the sight wasn’t working and the whole process was frustrating and each time waited over 15 minutes to get attended to. One of the people was rude to me. Definitely revoking my membership ASAP (as soon as i get my new shoes…hopefully ill like them enough to feel like the purchase was worth it) and never ordering from that horrible website again!

  • Oh my, Today I put an order, the shoes were $30 off, so my boots costed $9,95
    But the only thing I want is to return time and get the hell out of this site!!

  • I have had issues with just fab, I will go skip the month and they still charged me and they are telling me that I can’t skip using my phone (well they didn’t have any issues taking my money by me using my phone)I called 6 times and got hung up on every time and I finally got my emails canceled so we shall see but also I went and put a block on my checking account also!

  • Hi,
    These people are thieves and they way they conduct business is fraud. If you get your money back well done. They claim money taken is non-refundable under their t&c and can only be used for more purchases of their poor quality products, but why would you want to?

  • I just made a purchase from JustFab. I knew websites like these were shady, so I read the ENTIRE terms and conditions before making my purchase. They have a new promotion out where you get 75% off your first pair of shoes with the VIP account so the boots I was buying would have been $9.99. I knew this was too good to be true, but the website said several times that you can cancel your VIP account at any time. The terms and conditions also said that. I admit, I was being a little sneaky and trying to cancel my VIP subscription directly after my first purchase so I wouldn’t have to worry about the monthly charge.

    So I called the customer service line and talked to someone in less than a minute (It’s also almost 12AM) so I didn’t have a problem with that. But what kind of annoyed me was that her end sounded very unprofessional. I could barely hear what she was saying because I could hear at least ten other people talking on phone lines. Whatever. So I told her my name and phone number so I could cancel my VIP account. She said that I couldn’t because I haven’t had the service long enough. I told her that I read the terms and conditions and that they said I could cancel at any time, but she insisted that I needed to have the VIP account for a “little while” to “get the feel for it” and then cancel. I asked her how long “a little while” meant time-frame wise and it took her at least a minute to come up with the bogus-sounding two months. I asked her where that was stated on the terms and conditions and she kept repeating the same things.

    At this point I can clearly tell this company is unprofessional. The lady would not let me cancel my subscription because I was not a part of it for “long enough” and when I asked her how long I would have to be a part of the program to be considered for cancelling, she made up an answer. Honestly, I could probably make a stir about this legally, but what’s the point? Luckily, the only thing that was keeping me tied was the fact that I got the intro deal of 75% off. I guess they had the right to say that the DEAL would not go through if we cancelled the subscription immediately, so I said “Fine, cancel my order AND my VIP subscription.”

    She did cancel everything, but I wished that I asked for a confirmation number. Since the end of the month is nearing, I’m going to make sure I check my account again so I don’t get charged the $39.95.

    I feel bad that so many people have been getting scammed. It is SO important that you read the terms and conditions on sketchy websites. This way, you have legal means to prove that you deserve to be treated a certain way. Employees are required to follow those policies, and it is the company’s fault if they left a term or condition out. They can say whatever the hell they want, but if the terms and conditions don’t match that, they have absolutely no legal backing. Keep that in mind everyone and please be careful.

  • Thank you for sharing this Zuska! I almost bought 2 pairs of boots on JustFab but something triggered me to wait until the next day and see if I find any other boots elsewhere that I might for some reason like more. Also when I clicked on my shopping cart icon on the site, it had a timer on, saying that the items will be kept in my cart for 20 minutes and the time kept running down so, that itself appeared as a huge snatch to me! The next day, I accidentally saw the reviews on google and thank God I haven’t provided my credit card info. I only signed up to JustFab so that I could actually access the site. Wow, what a scam!

  • They are horrible! I was over charged for a pair of boots, they refused to refund me the extra 20$ they took. Now they say I have to pay them 6$ restocking fee if I want to refund the rest of the money. So now they will have stole almost 30$ from me. I asked the girl to speak to her manager and she promptly gave me a number and hung up on me! The worst customer service ever!!!!!

  • Show Dazzle was just as bad if not worse. 40 min wait on the phone and still no answer. Each email took 4 days for a response and I had to argue over more than 20 emails. I had the threaten them with a law suit and they then refunded my money. Reason for me being pissed off was I paid for the return shipping and had a tracking number and someone signed for it at shoe dazzle and they still tried to say they never received my package so they could avoid the $90 3 pairs of shoes. So I paid $90, shipping was $40 and they also charged me a $15 restocking fee ($5 per pair of shoes). Ugh it’s making my blood boil just thinking about it again. DONT BE PERSUADED INTO JOINING EITHER OF THESE “CLUBS”.

  • thanks so much for this. i was contemplating ordering from that site, but needed more info. This really helped! i will be staying away from that site.

  • I just now cancelled my membership, and it is a huge weight off my shoulders. After skipping a couple months in a row they stopped sending me reminder emails and I’ve spent the last few months trying to use up the credits that I couldn’t afford and which quietly added up in my absence. The last pair arrived on Monday. Never signing up for this model of billing again.

    • The same thing happened to me! I skipped a few months in a row and then they stopped sending reminder emails — luckily I have been pretty good about remembering to skip without the reminders. Today (8th of April) I received the first email in a while to “remind” me to skip, a full 3 days after the skip window! That was the last straw. I called them and spent the 20 minute phone call insisting that I didn’t care that I had credit on the account, just cancel the whole thing and remove my membership, account, profile, and any other data they have on record for me. I’ll be checking my bank statements carefully over the next few months because I’ve heard they “accidentally” charge you after the fact. I don’t trust this company AT ALL.

  • So glad you wrote about your experience. A trusted friend recommended the site to me and it has been nothing but a total scam. The initial 2 pairs of shoes I purchased fell apart within weeks, they billed me 4 months in a row even though I skipped those months very definitely using the phone app, the phone calls to them almost brought me out in hives they are so maddening and evasive. After 2 really difficult pregnancies I ended up with loads more stupid credits but couldn’t get rid of them for a year of trying because they were always sold out of shoes I semi-wanted in my size month after month. But if I canceled my account I would lose all the credits ($492 – yes, I know, my husband still hasn’t forgiven me). Also the selection is for teenagers, not tired mums who cannot wear heals with 2 babies to haul around. Oh how I despise this horrid site. To top it all off I decided to just get all my friends to pick items as gifts for themselves so that I can be done with the whole stupid thing. Logging on I see a winter sale – 2 items instead of one for 39.95. But you cannot apply your “promotional” credits. So as a customer who they have stolen money from time and again, I cannot get 2 for 1. Total BS. I am sickened to read of all the fiddling of reviews, too. I ripped into them on my google app store review, but probably it never gets read. The fewer people who give this sight their hard-earned money the better.

    • I also made a comment/review on their Facebook page and Instagram page and I was then blocked. Most corrupt company ever.

    • I feel you. They are nothing short of a TERRIBLE company. I wrote a review for them on Yelp and it got hidden because apparently it wasn’t “a reliable review”. OH YES my review is more than reliable. It is 100% the truth. This company ships EARRINGS in a plain foil envelope with no padding. Mine of course arrived broken and it took an arm and a leg to get them to fix the mess. Their customer service is rock bottom and almost non-existent. They take forever to answer and reply. Their replies are generic and are always somewhere in the ballpark of “Thanks for your suggestion, I will pass your comment to the appropriate department”. But guess what? I’m not just putting a suggestion in a suggestion box, I want the issue resolved now! After this incident, I THEN I found out they no longer have free shipping no minimum for their VIP Elite Members. What?!?! That was their saving grace! The LAST STRAW came when, like the poster above said, you cannot use their current promotions and your store credits together. That to me, MAKES NO SENSE. Those store credits are technically MY CREDITS (MY MONEY) in the form of Store Credit that I got as a result of your poor-quality shoes and I should be able to do anything I please with it. I have NEVER seen a company do this and I do tons upon tons of online shopping. I only accumulated store credits because they would not refund my card for their crappy shoes that fell apart in 1-2 wears. Stylish, but cheaply made. I will never buy shoes from this company again. I’m just going to use my store credit for jewelry and pray that it arrives in one piece. THEN I’m done with this charade.

  • I feel bad for your experience. I had a great experience dealing with them.. I skipped 15 months total and never missed skipping because I set a reminder on my phone. I purchased 12 pairs of shoes and the only one that I had a problem with were actually made by Abbey Dawn and were sold through JustFab as a special and I kept them and fixed them because I liked them. I had one return as well and it went smoothly and I got a credit for it. I will say that I did buy one purse and it fell apart within a month so I never actually bought another bag again. They recently stopped charging Canadian currency so I cancelled. Based on other peoples experience I was ready to fight to cancel but I was on hold for 10 minutes and my phone call was like 5 minutes, received confirmation email and have received no further charge. I don’t understand why, when they have the capability of being a fine company, that they let people endure this kind of poor customer service sometimes.

  • Thank you! I was about to get sucked in! I had absolutely no idea it was a subscription site. They definitely don’t mention that up front. I’ve seen a million commercials & thought I’d check it out. I hadn’t got to the checkout process yet which I’m sure is where they rope you into the subscription in fine print– I was just about there & thought I had better google some reviews. So glad I did. I’m irritated I’ve been shopping for a couple of days trying to decide what I want but very happy I came across this before I wasted anymore time! Again, thanks!

  • Wow I’ve had the same c**p with them. These idiots should not be trading. It’s more scam than offering any kind of service, plastic nasty shoes, sizes are nowhere near normal. Guy on the phone admitted the warehouse was in Germany!

  • i was thisclose to getting a pair of shoes on there cause hello $12 total but then something said to me, check their policy because im a strict flats girl so heels have no interest to me….and it led me to this post.

    thanks so much! i dont know why this is even a thing!
    and have you seen kates new work out line through them!?
    $118 for a shirt/bra/pants!?
    no thanks
    these people are crazy!

    thanks for this post!

  • So, the one decent thing about JustFab is that they don’t charge you if you don’t have sufficient funds in your bank account. Well, I had been that way for the last six months, until my mom finally gave me money and the I all-of-a-sudden had $39.95 missing because they charged me for that month and now I have a store credit, but I don’t have money. So, I’m hoping I can either A) refund the credit for my money and cancel my account, B) if I cancel my VIP membership, if I’ll still have that credit I’ll just go ahead and get a pair of shoes, or C) just order shoes as a VIP member, then as soon as I get them in, I’ll call and cancel my account.

  • They have been charging my bank a point fake orders (orders I did not place) after I cancelled my membership. I called to dispute the fake order and they told me my account was still active and that I did not cancel my account. I canceled it 3 weeks ago!!! I had to re-cancel my membership and they said they canceled my order (again, I did NOT place an order).

    I commented on their Facebook page and Instagram page and they have since blocked me on their social media sites.

    This comanpy is so corrupt. Something needs to be done!

  • So today is the 5th and I just remembered that I need to go on their site to “skip this month” well….as I tried logging in it kept telling me my email or password was incorrect. Which I know it wasn’t!!! So I clicked on forgot my password. I believe I have reset my password three times already today and it keeps telling me its incorrect….I’m pretty sure I didn’t forget my new password in a matter of two minutes….I do believe they are keeping me from logging on so they can scam me into paying for this month! I am quite pissed off and I will no longer buy from them.

  • I had no idea they charges VIP accounts $39.85 every month even if you don’t buy anything. Why on Earth would I want to pay that $ just to get a credit that I “can use to buy stuff with”. If I wanted to spend $40 on something from the site, I’d just buy it then. Why would I want credits that I might not even need. I don’t need anymore shoes at the moment. I need my money back! >:(

  • Thank you for writing this article on your woes with JustFab…. I literally just bought a pair of shoes off their website. Want to know something hilarious? Before you sign up for the VIP club, the “Cancel my Account” section on the website contains a check box that allows you to EASILY unsubscribe from the monthly charges straight from their website. HOWEVER, once you actually join the VIP service, that check box is replaced with their phone number, where you will need to call to unsubscribe, and be on hold for half an hour to an hour. This company is out to intentionally mislead you, and their sneakiness is just proof of how unethical they are.

  • Thank you for this. I was just about to get suckered into the JustFab adventure and I’m so glad I went looking before I entered my credit card information. I’m grateful for this post :)

  • Thank you for writing this, I almost signed up! However I’m kind of a brand name whore and was worried about the quality. People need to watch out because when you google reviews the first site that comes up are all positive with a Justfab rep responding. Obvious this has been set up by Justfab. The second site was all negative. And then I came to your blog about your experience! Thanks again!

  • It is the worst company I’ve ever had to deal with in my life.
    One advise, don’t ever subscribe to the VIP membership! They will just steal your money. I’m currently struggling to get my money back.
    Moreover, the shoes quality is very bad for the price, they are the same quality than Primark. So if you want good shoes and cheap, I would advise you to go on shoesaholics, I’ve never had any issue with them and shoes are really good quality.

  • Thank you so much for this post! I was about to buy from JustFab but after reading the fine print of their so-called “VIP Membership” I decided to do a little more research, and your article helped me make the decision NOT to get wrapped up in their scam. Thanks again for all the time and frustration you saved me! :)

  • I signed up for JustFab and didn’t put in my billing and shipping address or card information. I was just browsing through until I came upon this blog and cancelled my membership. Will I still be charged and is it completely cancelled?

  • Im so sorry you had a bad experience with them. I learned that if I want to purchase something from them, is to use a prepaid visa. that way they cant steal money from your bank. Otherwise it would be insanely bad with them. I hope things are going better with your online purchases!

  • Thank you for this post! Similar things happened to me as well with this JustFab! I’ve probably ticked by mistake some box and I ended up with a “VIP membership” which allow them to take each month money from my account! I haven’t read carefully their terms and conditions as I was buying shoes not gold! I buy clothes online a lot but this never ever happened to me…I feel robbed :(…I sent them an email otherwise I’m decided to take legal action

  • I´m having the same problem here. And i took me more than 1 month already, but still impossible to cancel my account on justfab. I called them more than 20 times last 3 days, but there was only the robot answer the phone. the live-chat doesn´t work at all. And really stupid that when i send them an Email, they told me again to call them on phone. So i spent more than 3 hours sitting in front of the laptop, just for searching for the way how can i cancel that stupid account. Do i need to call my laywer or do something if in next 10 days i can´t contact them?

  • Dayummm I was just about to get sucked in by a Facebook ad and their $9.99 first pair promo! SO GLAD you wrote this! Thank you so much for saving me, I would have cried.

  • same thing is happening to me right now. I’m beyond broke and have been trying to carefully keep track of my funds. I was devastated today when i woke up and had $0.32 in my account(the only food money i had left for two weeks completely gone) I bought a pair of horribly uncomfortable shoes that are already broken last month, and thus decided not to shop on the site again. I had no idea they had signed me up for a subscription until this morning. I’m furiously trying to find a way to cancel this subscription but its not working. I’m going to my bank now to see if I can dispute this charge, and if not I’m blocking them from ever accessing my account. This website is a huge scam more people need to know about.

    • A year ago I went
      through the same thing. Totally broke wake up and find hundreds f dollars missing. I was dumb enough to use my savings account to purchase shoes and don’t check it very often as nothing else go in or out of the account.

      Instead of contacting justfab over and over I simply called my bank and told them justfab was a fraudulent company stealing my money and was not responding to me. Within 24 hrs the bank had gotten my money back and removed their activity/permission to access my account.

  • I’ve been scammed by them too, and am really wishing I hadn’t ever gone to their site. I’m a 24 year old woman who lives completely alone, and makes just above minimum wage. I can’t afford to be getting ripped off for something I never wanted. I almost couldn’t pay my rent this month, I had to beg my mom for money all because of JustFab. Since I couldn’t get my money back, I went and used the credits, and now I want to cancel my account, but when I call the number they give, a robot answers, and she wants a phone number that is attached to my account…but nowhere in your profile does it ever ask for a phone number. So I have no idea what to do….

  • Ordering for Christmas presents I have gotten 4 pair of defective shoes and boots~! With a no return policy on promotional items~! ARG. Garbage, I canceled my credit card attached to the bogus VIP membership so they could not charge me again, total rip off~!

  • Ah! I tried to cancel and was determined but somehow got convinced to stay (what the eff? So not me). I forgot to skip and now have a credit and I CANT FIGURE OUT HOW TO EVEN USE IT. And my first pair of boots were a disgrace to shoekind.

  • Wah wah wah…. Cry me a river. I have a JustFab account, and I love it. They have never been anything but great to me, you just have to make sure to opt out each month LIKE IT SAYS WHEN YOU SIGN UP. I’ve bought dozens of things, returned some, and never had a problem. Seems like the only women who have admittedly did not read the terms when signing up, which is not JustFabs fault.

    • Exactly! I have a justfab account and LOVE it!! It is my heaven! If ladies want to be smart shoppers, you must READ THE FINE PRINT ONLINE!!! duh! it’s just common sense! lol I love JustFab.com and I will continue shopping there probably forever! :)

  • I had absolutely no idea that I was joining a membership when I handed all of this information over to Just Fab. I got two pair of boots for a great price about four months ago and figured that was that, but then spontaneously got charged this month. If it was a truly month-to-month membership, and I never ‘skipped a month’, why were they charging my now? I just got off of the phone with them and was able to successfully cancel but they insisted on knowing why and never offered a confirmation number until I asked for one specifically. Total scam. I’ve talked to my bank and they’re not allowed any access to charge me in the future. The boots were DEFINITELY not worth this much trouble.

  • It’s a total scam. Had to cancel my card. So much trouble for some cheap shoes, bought 2 pairs but don’t even wear them…I wonder how this company is still working after so many complaints :|

  • Thanks to all for your reviews. Think I’ll continue to shop the old fashioned way….walk in a store, try them on and, if I like I buy. I get exercise also, and no one can make my life a living nightmare.